Terms of Service

1. The Service

Agents Wallet is a digital business card and referral tracking platform for real estate professionals, operated by Zeogly Pty Ltd (ABN 55 625 307 431) (“Zeogly”, “we”, “us”, or “our”). The Service allows agencies and agents to issue digital business cards for Google Wallet and Apple Wallet, track referrals within their client network, and manage agent profiles and branding.

By accessing or using the Service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

2. Eligibility

The Service is available to licensed real estate professionals and real estate agencies operating in Australia. By registering for or using the Service, you represent that you meet this eligibility requirement and that all information you provide is accurate and complete.

3. Subscriptions and Payment

Agents Wallet is offered on the following subscription plans:

All prices are in Australian dollars (AUD) and are exclusive of GST. GST will be added at the time of invoicing. Annual plans are billed at 10 months’ price — equivalent to 2 months free. Subscriptions are billed monthly or annually in advance. Failure to pay will result in suspension of your account and access to the Service.

Additional agents: If your agency adds agents beyond the number included in your plan, each additional agent is billed automatically at your plan’s per-agent rate, exclusive of GST. On monthly billing: $39 AUD per additional agent on Starter, $29 AUD per additional agent on Growth, and $25 AUD per additional agent on Agency. On annual billing, additional agents are billed at 10 months’ price for the year, consistent with the base plan discount: $390 AUD per additional agent on Starter, $290 AUD per additional agent on Growth, and $250 AUD per additional agent on Agency. Additional agent charges apply from the billing cycle in which the agent is added and continue for as long as that agent remains active on your account.

Payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe’s Privacy Policy and Terms of Service. We do not store your card details on our systems.

4. Cancellation and Refunds

There are no long-term contracts or lock-in periods. You may cancel your subscription at any time through your account settings or by contacting us at support@zeogly.com. Upon cancellation, your access to the Service will continue until the end of your current paid billing period — whether monthly or annual. Outside of the 365-Day Money-Back Guarantee below, we do not issue refunds for partial billing periods or unused time remaining on a subscription.

365-Day Money-Back Guarantee: Every agency that signs up for Agents Wallet is covered by a 365-day money-back guarantee. If, at any time within 365 days of your account’s original signup date, you are not satisfied with the Service — for any reason, or no reason — contact us at support@zeogly.com and we will refund the full amount you have paid to that point and cancel your subscription, no justification required. This guarantee is available once per agency and runs for 365 days from your original signup date regardless of billing frequency. We may close this guarantee to new signups at a future date; if we do, it will remain fully honoured for the full 365 days for any agency that signed up while it was open.

Optional add-ons excluded: The 365-Day Money-Back Guarantee covers your subscription fees only. Optional consumable purchases — including SMS credits, once available — are non-refundable and are not covered by this guarantee, whether or not they have been used.

Effect on installed passes: Upon cancellation, we will push a final update to all active passes marking them as expired before your subscription period ends. Google Wallet passes already saved to your clients’ devices will remain on those devices after expiry — they can only be removed by the pass holder. We recommend notifying your contacts before cancelling.

Account deletion: You may request permanent deletion of your Agents Wallet account and all associated personal data at any time by emailing support@zeogly.com with the subject line “Account Deletion Request”. Account deletion is distinct from subscription cancellation — it permanently removes your profile, agent data, and contact details from our systems within 30 days, except where retention is required by applicable law. Deletion cannot be undone. We recommend exporting any data you wish to retain before requesting deletion.

5. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@zeogly.com if you suspect unauthorised access to your account.

Agency Admins are responsible for the conduct of all agents they add to their account. If an agent’s account is misused, the Agency Admin bears responsibility for that misuse.

6. Acceptable Use

You must not use the Service to:

• Send unsolicited commercial communications (spam) to any person.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
• Collect or harvest personal information about others without their consent.
• Violate any applicable law or regulation, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to gain unauthorised access to any part of the Service or its related systems.

We reserve the right to suspend or terminate any account that violates these acceptable use requirements, without notice and without refund.

7. Intellectual Property

All platform code, design, technology, and Service content (excluding Agency and Agent content) is owned by or licensed to Zeogly Pty Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during your subscription period. You must not copy, modify, distribute, or reverse-engineer any part of the Service.

Your agency branding, agent profile content, and contact data remain your property. By uploading content to the Service, you grant us a limited licence to use that content solely to provide the Service.

8. Google Wallet

Agents Wallet issues Generic passes (digital business card type) via the Google Wallet API.

The visible pass displays the agent’s name, professional title, phone number, email address, and the agency’s name and logo. No Agents Wallet or Zeogly branding appears on the pass face.

While your subscription is active, changes to an agent’s headshot, professional title, or agency branding (logo and name) are pushed to all saved passes automatically. An agent’s name, once set on an issued pass, does not change remotely.

Passes cannot be removed from a holder’s device remotely — only the pass holder can delete them. However, passes can be expired or deactivated via the Google Wallet API, which disables their contact links and QR code sharing functionality while leaving the pass visible on the device. When a pass holder removes a pass from their Google Wallet, Google notifies us and we update our records accordingly.

Agent suspension lifecycle: When an agent account is suspended by the agency admin, we push an update to all passes issued to that agent marking them as inactive. The pass remains on the holder’s device but its contact links and QR code sharing functionality are disabled until the agent is reactivated. If the agent is permanently removed, we push a final expiry update to all associated passes before closing the account.

Use of these passes is subject to the Google Wallet API Terms of Service. By using Agents Wallet, you agree to comply with the Google Wallet API Terms of Service as they apply to your use of passes issued through our platform. You are responsible for ensuring your use of Google Wallet passes through the Service complies with Google’s terms, including requirements around pass content and communications. We are not responsible for changes to Google Wallet API functionality, availability, or terms that affect the Service.

9. Apple Wallet

Agents Wallet issues Apple Wallet passes via Apple PassKit, in addition to Google Wallet Generic passes.

The visible pass displays the same agent and agency information as the Google Wallet pass: name, professional title, phone number, email address, and the agency’s name and logo. No Agents Wallet or Zeogly branding appears on the pass face.

While your subscription is active, changes to an agent’s headshot, professional title, or agency branding are pushed to all saved Apple Wallet passes automatically via Apple’s push notification service (APNs), consistent with how updates are delivered to Google Wallet passes.

Passes cannot be removed from a holder’s device remotely — only the pass holder can delete them from their Apple Wallet app. However, passes can be expired or deactivated via our platform, which disables their contact links and QR code sharing functionality while leaving the pass visible on the device.

Use of Apple Wallet passes is subject to Apple’s Developer Program License Agreement and PassKit usage terms. By using Agents Wallet, you agree to comply with Apple’s terms as they apply to your use of passes issued through our platform. We are not responsible for changes to Apple Wallet functionality, availability, or terms that affect the Service.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. Your use of the Service is at your sole risk.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Zeogly Pty Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including loss of profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or in connection with these Terms or the Service is limited to the fees you have paid to us in the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully excluded under Australian law.

12. Service Availability

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free access. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our reasonable control. We are not liable for any losses arising from Service downtime.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not accept the changes, you must cancel your subscription before the effective date.

14. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

15. Contact

Questions about these Terms:

• Email: support@zeogly.com
• Phone: +61 434 929 211
• Company: Zeogly Pty Ltd ABN 55 625 307 431
• Location: 1 Ruth Bedford Street, Franklin ACT 2913, Australia